Wednesday, March 23, 2005

Silent Ngiap!

heres a guy who liked my game so much he decided to buy it 3 times! unfortunately he chose the wrong site to buy it from. wtf is pdatopsoft i've never heard of them b4..top seller on their site is sum strip poker game, tells u volumes abt their credibility.
lol and this guy wrote sum thousand word essay to try to get his money back..too bad im haven gotten a single cent from pdatopsoft, he can haf fun trying to persuade them to return his money.


Date: Tue, 22 Mar 2005 22:16:43 +0300
From: "Virginia Woolf" Add to Address

BookAdd to Address Book
To: yorke_rulez@yahoo.com
Subject: Fwd: Immediate refund required (Reference: RC-a23216)

Please, answer this ASAP. Why the code was not provided?

--
Best regards,
Virginia mailto:virginia@pdatopsoft.com



This is a forwarded message
From: Zen
To: virginia@pdatopsoft.com, support@pdatopsoft.com
Date: Tuesday, March 22, 2005, 9:43:48 PM
Subject: Immediate refund required (Reference: RC-a23216)

===8<==============Original message text===============
As you will see from your records, I purchased a
product called Silent Ngiap from you LAST THURSDAY
(see attached screenshot for proof).

However on your website you make the claim that
registration codes will be sent WITHIN TWO BUSINESS
DAYS of purchase (see second attached screenshot).

It has now been FIVE business since I made the
purchase and I have received nothing.

Therefore, I've needed to buy the product from another
site (one that provides instantaneous fulfilment) and
I respectfully request that you provide me with an
immediate refund for my purchase.

In business, a product provided too late is similar to
a product not being provided at all.

I have also done some research and found that the
developer's email addresses are no longer functional,
making it unlikely that you will be able to provide me
with the license key anyway. (And certainly not within
a reasonable time.)

Further to this, after buying the product on the other
site, I have discovered a major bug that renders one
of the MAJOR ELEMENTS of the product useless! This bug
reduces the game's useability by 50-70%.

(As you will see, it is a maze game. There are a
limited number of mazes already on the game, but the
developer claims that it has a:

"Maze generator to generate mazes ensuring VIRTUALLY
UNLIMITED REPLAYABILITY "

[My emphasis]

This is completely wrong because on my TUNGSTEN E
using Palm OS 5.0, the game:

- generates NO MAZES but only an EMPTY SPACE with one
item in it
- and then CRASHES your Palm

I have repeated the experiment many many times with
different variables and the problem is confirmed. You
might want to try it yourself on your own equipment.
[If it proves to be neceessary I am quite happy to
reproduce it on my friends' machines - most of them
have Palms or pocket PCs.])

Therefore, this feature, which was at least 60% of the
reason I was williing to buy it (especially since,
otherwise, the game has a very FINITE life cycle), is
completely useless. This is contrary to the claims on
your website.

Essentially, this product is FAULTY!

(In the future I will be making more efforts to
contact the develoer about this, because, apart from
this major problem, it's actually quite a good game.
It's a real shame it's useability is reduced so much
by such an obbvious bug!).

I also need to note that I actually had to purchase
the product from you twice, because the first time I
provided the wrong email address. The reason I did
this was because TIME WAS IMPORTANT TO ME. I wanted to
use the game at the earliest possible time. And I am
still waiting. Anyway, the upshot of this is that you
will need to refund me both amounts, please.

I'm sure you can appreciate that:

* for his part, the developer would have no need of me
buying the same product from him THREE TIMES -
ESPECIALLY considering it has a major bug
* for your part, the small commission you receive on
each purchase would not be near anything like the
eventual costs of:

- action taken with U.S consumer protection
authorities and
- various forms of publicity on the web

that could ensue if you decided to be unreasonable
about this.

Please forgive the harsh tone of this letter. I have
to be frank and say that I am going straight into this
mode of address simply because of bad experiences with
other online businesses in the past, in particular
TICKLE.COM. I would be very happy to outline some of
the problems with this company for you if you
requested details, but in the end they did provide me
with a refund for the - again - relatively small
amount that they took. But I was so angry with their
behaviour that I was willing to spend substantial time
and energy to provide some kind of justice to the
situation.

The other thing I would like to say to whoever is
reading this email is - please don't take this
personally: it is addressed to your company as an
ENTITY not to you personally, so please don't take it
as a personal attack. It's not.

However, this notwithstanding, I am serious about this
request.

As a former public relations consultant and current
advertising copywriter, I know the value of a
company's reputation and the difficulty and cost of
repairing it after it has been damaged.

I hope you value yours more than the couple of dollars
you will gain by unfairly keeping my money despite the
fact that:

- the order was not fulfilled within the time promised
for all the world to see on your website (and since
you don't provide immediate fulfillment on many items,
that makes it even more important to the average web
customr that they can TRUST YOUR WORD on DELIVERY
TIME)

- the developer does not seem to be contactable

- the product has a major bug that renders at least
half of its features useless.

Finally, consider this. Consider your INDUSTRY...When
consumers buy a faulty product (or product
expectations are otherwise not met) at the
supermarket, they just TAKE IT BACK AND GET A REFUND.
Easy! Simple! Fair. But perhaps NOT - ON THE WEB! It's
definitely not in the long-term financial interests of
companies like yours for consumers to start to build
up the impression that getting simple refunds out of
WEB companies is WELL NIGH IMPOSSIBLE.

"If you bought it on the web - FORGET ABOUT IT! YOUR
MONEY'S GONE! That'll teach you for trusting an online
company/shop. Next time, shop in the real world."

This is not good for the industry.

So please - act more like your local supermarket than
some impossible-to-reach shoddy outfit based on a porn
server a smoky backroom in Russia somwwhere....!

I look forward to your response on this.

Find local movie times and trailers on Yahoo! Movies.
http://au.movies.yahoo.com
===8<===========End of original message text===========

yorke spoke at 8:23 PM

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